Our Services

Our Complex Health Care Services...

Health and Social Care Services recognise that when you have complex health and care needs it can feel like you have lost control of your own life. With our complex health care services, we wish to give you that control back.

Our care packages are built by you and are designed to meet your needs. The care delivered can be at home, at work, on holiday, at university or wherever you need it to be. We can be engaged at any stage of your journey, from the first point of discharge to home and onwards.

We can provide:

• 1:1 or 2:1 24-hour complex health care or nurse led support.
• Specialist bespoke complex health care packages.
• Waking night or sleeping support.
• University, work or educational support.

We will support you in coming to terms with your injury or diagnosis as much as we possibly can, this support can be in terms of physical, psychological or social support. We welcome any enquires and will be honest in what we can and cannot deliver. From the initial assessment, always carried out by an experienced registered nurse, we will start to design your complex care package with you. Considering your likes, dislikes, wishes and aspirations.

Building YOUR complex care package…

Throughout the building of your complex care package and the recruitment of the team we will keep you as informed as you would like to be. You are welcome to interview with us if you wish. Open and honest communication being key to a successful relationship. Once the team is in place, fully checked in line with CQC requirements and our professional duty of care, we will then provide any training required and ongoing support for the team and, if required, your family members. Training will be classroom and home based to ensure it is fully personalised to your needs. We will continue to monitor the care delivery throughout and ensure we are on hand to help when needed. We can visit you as often or as little as you like, using our IT system to monitor from a distance when you would rather us be discreet.

In addition to supporting you and your team, we can also provide evidence on a regular basis, or as and when required, in any format for case managers or commissioners.

Referrals

Referrals for Health and Social Care Services Limited are welcomed from Case Management teams, Local Authorities, NHS Trusts and Clinical Commissioning Groups, Charities and directly from home and family.

Upon referral, our specialist nurses will contact you within 48 working hours to discuss current availability and suitability. We will then arrange for a care needs and outcomes assessment to be undertaken. These will act as our baseline assessment and will help to establish what your needs are and how we can best meet your wishes and aspirations. This assessment will also then be used as a starting point for the formation of personalised care plans and risk assessments.