More than a carer
A specialist provider of home care services for people with complex care needs.
HASCS challenges the norm in the complex care industry
HASCS was founded in 2017, born with the vision to create a truly nurse-led service. We provide care for people of all ages living with spinal injuries, physical disabilities and life-limiting conditions with a complex care plan tailored specifically for their care needs and personal preferences.
We place our core values at the heart of the work we do, from our health care assistants and nurses to our head office function. This one team approach ensures that every aspect of our service is aligned.
Discover HASCS
Your local complex care company
The ethos of HASCS is to challenge the norm in complex care provision and be clinically led rather than business led. Doing this allows us to deliver the person-centred care we are passionate about and ensures that our service users get the best possible outcomes, aligned with their preferences.
Meet the team
The people who care for you
With the support of a dedicated and professional team, who are employed by a company built on a foundation of extensive clinical care experience, we make sure that our services provide people with safe, compassionate, and effective care.
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Gordon Ward
Chairman and Co-Founder
Over the years Gordon has been involved with running and building many successful companies across multiple industries, in the UK as well as across the globe in Toronto and Manila.
As a seasoned professional in the care industry, Gordon has consistently demonstrated a passion for driving innovation and challenging the status quo. Throughout Gordon’s career he has supported international certificate of sponsorships, supporting the growth of healthcare professionals across the country. Impressed by Riza’s passion to make a difference in Complex Care, HASCS was born.
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Riza Tongson-Espe
CEO and Co-Founder
Riza was born and bred in the Philippines. She is a specialist Intensive Care Nurse registered in the three countries: the Philippines, the United States and the UK. Riza immigrated to the UK in January 2001 after being head hunted, and was the first Filipino Nurse to work at the University Hospital Southampton’s General Intensive Care Unit.
Determined to make an impact on the way care is delivered to individuals in their own home and to drive change to the conventional approach in complex care, Riza went on to develop the HASCS care model – bespoke, person-centred, ethical, and truly clinically led care.
Riza leads our Rapid Mobilisation Team and works actively in the field supporting initial assessments and risk assessments, attending Multidisciplinary Teams meetings and leading on discharge planning.
Riza enjoys travelling to different parts of the world and supporting charitable work for the elderly and orphans with an emphasis on making positive change.
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Kate Ganzon
Clinical Director
Kate has been in the healthcare profession for over 10 years, working in both Adult and Paediatric nursing. She is a caring, flexible and driven individual, with a pro-active approach to her work which she extends to the care she delivers to her patients.
Apart from having experienced years of bedside nursing, she has had the responsibility of undertaking the role of Clinical Educator at her previous hospital setting in the UK and becoming a HASCS Nurse Manager before being promoted to Clinical Services Manager and now to her current role as Clinical Director.
Kate is a qualified registered nurse in the Philippines, Middle East and in the UK.
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Kate Steel
Paediatric Clinical Director
Kate is a highly experienced specialist respiratory and paediatric intensive care nurse with extensive experience in caring for children and their families with complex respiratory care needs including tracheostomies, and non-invasive and invasive ventilation.
Kates career began in the paediatric intensive care unit, where many of her patients also had additional complex care needs. Kate has strong track record of leadership and quality improvement in clinical settings. She worked in various roles within the hospital including various service improvement roles, and helping to set up the Children’s Critical Care Outreach team. She then became a long-term ventilation nurse specialist, playing a huge role in enhancing the care of children who required ventilation at home, introducing her to the world of complex care within the home. During her time with the long term ventilation team Kate was a regional educator and played a key role in enhancing the the quality of care for children requiring long term ventilation support across Wessex.
Kate believes that every child with complex medical needs deserves not just care, but compassionate and holistic care that supports the entire family. Her approach is family-centred care, treating the condition but also ensuring the whole family have the resources they need.
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Jodyne Jurd
Paediatric Clinical Director
Jodyne has been in the healthcare industry for over 15 years, and a qualified paediatric nurse for over 10 years. Most of her career has been in complex care, working with children and young people with a range of conditions. She has experience working within the community providing care within the home, at schools, as well as in a hospice setting.
Jodyne’s passion is ensuring that all children receive not only the best clinical care, but also that the individual and their family can embrace and enjoy life, no matter their prognosis. To be able to support families in the good times, and the bad times is a privilege to Jodyne.
Jodyne wants to bring innovation and collaboration to the forefront of paediatric care at HASCS, working with the whole team to ensure every young person gets the care they need and deserve.
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Denlord Pascual
Head of Mobilisation and Assessment
Denlord became a Registered Nurse in the Philippines in 2010. He arrived in the UK in 2018 and obtained his NMC pin the same year. Denlord has worked on many different wards in the NHS, but mainly in Gastro and Hepatology. He has also attended the well-established Liver Course at Kings College London.
Denlord made an instant impact. having joined HASCS as a Rapid Response Nurse in June 2021, he was then promoted to Regional Nurse Manager in August 2021. Denlord now makes up part of the senior leadership team, previously as Clinical Services Manager, and now as Head of Mobilisation and Assessment.
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Yasmin Taylor
Head of HR and Recruitment
Yasmin has worked for HASCS since May 2023 and in the industry since 2017. Yasmin manages the HR and Recruitment team and supports the wider office and field team on a daily basis, keeping the team aligned with company values.
She is currently studying a masters in HR alongside her day to day work to strengthen her knowledge and catapult HASCS HR to the next level.
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Marianne Potgieter
Head of Quality and Governance
Marianne plays a crucial role in maintaining the highest standards of quality, governance, assurance, and improvement across the company’s various departments. As CQC Registered Manager, she ensures that HASCS complies with all CQC regulatory requirements while prioritising patient safety and centred care.
With over 17 years of experience in the UK private healthcare sector, primarily in London, Marianne has honed her ability to foster a results-driven, safety-focused environment in healthcare. Her extensive background includes clinical workflow analysis, operations management, IT clinical solutions evaluation and implementation, compliance, along with clinical and information governance. Marianne’s expertise is further complemented by her ability to leverage digital tools to enhance healthcare operations, compliance, and service delivery.
To further her career development Marianne completed an EMBA in Healthcare Services Management from Plymouth University, equipping her with a robust foundation in healthcare business administration.
Marianne thrives on building collaborative work environments and fostering a positive and value-driven organisation whilst remaining focused on delivering effective and compassionate patient care.
Outside of her professional life, Marianne enjoys engaging in creative activities like ceramics and painting, and she is also an avid trail runner.
Our vision & values
Our Core Values support our vision and shape our company culture. They give us something to work towards collectively and set us apart in the industry. Every member of our team, from senior leadership to entry-level roles, become accountable for their own decisions by asking a simple question: does this decision reflect our values? Our values provide purpose, meaning, and direction to the way in which we deliver care.
We are courageous. We challenge conventional practices to ensure the highest quality of care. This value embodies our unwavering commitment to push beyond boundaries, innovate fearlessly, and advocate tirelessly for those entrusted to our care. With courage as our guiding force, we stand ready to transform the future landscape of care, one fearless step at a time.
We are collaborative. At HASCS, it isn’t a word we throw around lightly, we believe in the power of teamwork and partnership to achieve exceptional outcomes for those under our care. We understand that by joining forces with service users, families, internal and external healthcare professionals, we can create an environment where everyone’s expertise and perspectives are listened to and respected.
We are honest. Honesty is more than just being truthful; it’s creating an environment of transparency and authenticity. We provide clear and accurate information, ensuring that our service users and their families have the knowledge and confidence they need to make informed decisions about their care. From the moment job candidates engage with us, we are committed to providing accurate information about our organisation, culture, and expectations. We believe in presenting a realistic picture of what it’s like to work with us, including both the opportunities and challenges that come with working in complex care.
We are responsible. We understand the importance of upholding the trust placed in us by our service users and their loved ones. Providing complex care within the home is not only a responsibility, but a privilege too. It means consistently demonstrating integrity through actions, not just words. Taking ownership of commitments, delivering high-quality work, and standing accountable when things don’t go as planned.
We are caring. We believe in fostering meaningful connections, taking the time to listen, understand, and address needs and concerns with sensitivity and kindness. In every aspect of our work, we strive to create a nurturing and supportive environment where our service users feel safe, valued, and empowered to live their best possible lives. Whether it’s assisting with daily activities, providing medical care, or simply offering a listening ear, we approach every task with the same level of care and dedication.
We are responsive. We react quickly and positively. Responsiveness builds trust, increases productivity, and most importantly garners respect from both peers and service users. We don’t overpromise, we will be honest in what we can and cannot deliver. From the initial assessment, always carried out by an experienced registered nurse, we will start to design your complex care package with you. Considering your likes, dislikes, wishes and aspirations.
Testimonials
What people have to say
Your feedback fuels our passion and keeps us striving to do better every day. Thank you for being a part of our amazing complex care community.
“I am writing to express my appreciation for the level of care and instantaneous action you have taken. Your responsiveness made a significant difference and the quality of service and genuine concern you and your team demonstrated truly represents the highest standards of care. Your collective efforts have been greatly appreciated. Thank you once again for going above and beyond.”
NHS Dorset | Dorset, UK
“I would like to extend my gratitude to the company for the kindness and support that they have given us during our start here in the UK. We also want to thank the welfare and recruitment team and the HR team, as well as the accounts and payroll team for the prompt responses and actions regarding our queries and requests. It’s highly appreciated. Cheers!”
Carer | Falmouth, UK
“It is really refreshing to have such a professional treatment from HASCS and that there is a service out there that really cares and can truly manage complex care. We would just like to say thank you for your incredible service!”
Family of Service User | Cornwall, UK