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Resources & Advice

There is a lot to consider when considering your complex care options. We want to make your transition as easy as possible, and we hope our helpful blogs and insights help. If you’re in need of any advice or further information, please get in touch.

We set new standards in the provision of care. When we say we care, we mean it.

As a specialist provider of home care services for people with complex care needs, we know that when you have complex care needs it can feel like you have lost control of your own life; with our complex care services, we give that control back.

We hope that the resources and advice on this page will give you a better understanding of the world of complex care and answer questions you may have. Our friendly team are on hand to support you in this journey.

Our vision & values

Our Core Values support our vision and shape our company culture. They give us something to work towards collectively and set us apart in the industry. Every member of our team, from senior leadership to entry-level roles, become accountable for their own decisions by asking a simple question: does this decision reflect our values? Our values provide purpose, meaning, and direction to the way in which we deliver care.

We are courageous. We challenge conventional practices to ensure the highest quality of care. This value embodies our unwavering commitment to push beyond boundaries, innovate fearlessly, and advocate tirelessly for those entrusted to our care. With courage as our guiding force, we stand ready to transform the future landscape of care, one fearless step at a time.
We are collaborative. At HASCS, it isn’t a word we throw around lightly, we believe in the power of teamwork and partnership to achieve exceptional outcomes for those under our care. We understand that by joining forces with service users, families, internal and external healthcare professionals, we can create an environment where everyone’s expertise and perspectives are listened to and respected.
We are honest. Honesty is more than just being truthful; it’s creating an environment of transparency and authenticity. We provide clear and accurate information, ensuring that our service users and their families have the knowledge and confidence they need to make informed decisions about their care. From the moment job candidates engage with us, we are committed to providing accurate information about our organisation, culture, and expectations. We believe in presenting a realistic picture of what it’s like to work with us, including both the opportunities and challenges that come with working in complex care.
We are responsive. We react quickly and positively. Responsiveness builds trust, increases productivity, and most importantly garners respect from both peers and service users. We don’t overpromise, we will be honest in what we can and cannot deliver. From the initial assessment, always carried out by an experienced registered nurse, we will start to design your complex care package with you. Considering your likes, dislikes, wishes and aspirations.
We are caring. We believe in fostering meaningful connections, taking the time to listen, understand, and address needs and concerns with sensitivity and kindness. In every aspect of our work, we strive to create a nurturing and supportive environment where our service users feel safe, valued, and empowered to live their best possible lives. Whether it’s assisting with daily activities, providing medical care, or simply offering a listening ear, we approach every task with the same level of care and dedication.
We are responsible. We understand the importance of upholding the trust placed in us by our service users and their loved ones. Providing complex care within the home is not only a responsibility, but a privilege too. It means consistently demonstrating integrity through actions, not just words. Taking ownership of commitments, delivering high-quality work, and standing accountable when things don’t go as planned.

What people have to say

Your feedback fuels our passion and keeps us striving to do better every day. Thank you for being a part of our amazing complex care community.