More than a carer
A specialist provider of home care services for people with complex care needs.
HASCS challenges the norm in the complex care industry
HASCS was founded in 2017, by Riza Tongson Espe born with the vision to create a truly nurse-led service. We provide care for people of all ages living with spinal injuries, physical disabilities and life-limiting conditions with a complex care plan tailored specifically for their care needs and personal preferences.
We place our core values at the heart of the work we do, from our health care assistants and nurses to our head office function. This one team approach ensures that every aspect of our service is aligned. We strive to be accountable to ourselves, our service users, and our community in everything we do.
Discover HASCS
Your local complex care company
The ethos of HASCS is to challenge the norm in complex care provision and be clinically led rather than business led. Doing this allows us to deliver the person-centred care we are passionate about and ensures that our service users get the best possible outcomes, aligned with their preferences.
Meet the team
The people who care for you
With the support of a dedicated and professional team, who are employed by a company built on a foundation of extensive clinical care experience, we make sure that our services provide people with safe, compassionate, and effective care.
-
Riza Tongson-Espe
Chief Executive Officer
Riza was born and bred in the Philippines. She is a specialist Intensive Care Nurse registered in the three countries: the Philippines, the United States and the UK. Riza immigrated to the UK in January 2001 after being head hunted, and was the first Filipino Nurse to work at the University Hospital Southampton’s General Intensive Care Unit.
Determined to make an impact on the way care is delivered to individuals in their own home and to drive change to the conventional approach in complex care, Riza went on to develop the HASCS care model – bespoke, person-centred, ethical, and truly clinically led care.
Riza leads our Rapid Mobilisation Team and works actively in the field supporting initial assessments and risk assessments, attending Multidisciplinary Teams meetings and leading on discharge planning.
Riza enjoys travelling to different parts of the world and supporting charitable work for the elderly and orphans with an emphasis on making positive change.
-
Kate Ganzon
Clinical Director
Kate has been in the healthcare profession for over 10 years, working in both Adult and Paediatric nursing. She is a caring, flexible and driven individual, with a pro-active approach to her work which she extends to the care she delivers to her patients.
Apart from having experienced years of bedside nursing, she has had the responsibility of undertaking the role of Clinical Educator at her previous hospital setting in the UK and becoming a HASCS Nurse Manager before being promoted to Clinical Services Manager and now to her current role as Clinical Director.
Kate is a qualified registered nurse in the Philippines, Middle East and in the UK.
-
Denlord Pascual
Head of Mobilisation and Assessment
Denlord became a Registered Nurse in the Philippines in 2010. He arrived in the UK in 2018 and obtained his NMC pin the same year. Denlord has worked on many different wards in the NHS, but mainly in Gastro and Hepatology. He has also attended the well-established Liver Course at Kings College London.
Denlord made an instant impact. having joined HASCS as a Rapid Response Nurse in June 2021, he was then promoted to Regional Nurse Manager in August 2021. Denlord now makes up part of the senior leadership team, previously as Clinical Services Manager, and now as Head of Mobilisation and Assessment.
-
David Dalton
Rapid Mobilisation Lead
As Rapid Mobilisation Lead, David is a part of our growing Rapid Response Team. Our teams of peripatetic support workers provide a valuable flexible resource, allowing HASCS to meet the changing needs of the organisation.
-
Yasmin Taylor
HR and Recruitment Manager
Yasmin has worked for HASCS since May 2023 and in the industry since 2017. Yasmin manages the HR and Recruitment team and supports the wider office and field team on a daily basis, keeping the team aligned with company values.
She is currently studying a masters in HR alongside her day to day work to strengthen her knowledge and catapult HASCS HR to the next level.
-
Keanna Emphasis
Senior Recruitment & Welfare Advisor
Keanna has been with HASCS since June 2022. She is a senior member of our Recruitment and Welfare team. Our in-house team are responsible for the entire recruitment pathway, from advertising and placement, to support in the care package and beyond.
Keanna studied Psychology and Sociology, where she looked specifically into how society affects behaviour and mental health. She has worked in various areas relating to care, where she learnt how to care for those who need it the most.
In 2022, Keanna was seeking a role where she could use her knowledge in the industry and take it further, this led her to HASCS.
Throughout her time in HASCS, she has travelled to multiple locations, recruiting internationally and meeting new people who have the drive to develop their skills in the health and social care industry and make a difference to our service users.
-
Shannon Smith
HR & Recruitment Assistant
Shannon has been with HASCS since June 2024. Before starting at HASCS she worked in the car industry in the customer service department. Wanting to use the skills she had gained over the years for a new challenge within HR, Shannon then moved on to the role of People Services Specialist, being the first point of call for employees and assisting with any queries.
Armed with her customer service experience and now HR too, Shannon was led her to her role of HR & Recruitment Assistant at HASCS. This role is ideal for Shannon as it utilises her expertise, whilst getting her involved in the recruitment process too. Shannon is looking forward to working within a brilliant team, helping colleagues and employees all whilst building her knowledge and experience.
-
Nina Averion
Recruitment & Welfare Advisor
Nina has been with HASCS since January 2023. She is a member of our Recruitment and Welfare team. Our in-house team are responsible for the entire recruitment pathway, from advertising and placement, to support in the care package and beyond.
-
JR Cubangbang
Recruitment & Welfare Advisor
JR has been with HASCS since November 2023. He is a member of our Recruitment and Welfare team. Our in-house team are responsible for the entire recruitment pathway, from advertising and placement, to support in the care package and beyond.
-
Leanne Beaton
Quality Assurance Manager
Leanne has worked in the care industry for 15 years. She started out as a care assistant for domiciliary care, before being promoted to Care Coordinator, then Care Manager and then to CQC Registered Manager. In her first role as a Registered Care Manager, she gained an overall of Outstanding, to then be moved location and again achieve Outstanding in Care.
Leanne has achieved levels 2,3 and 5 in Health and Social Care, she has also studied HR. Leanne is very passionate about her role in the care sector and ensuring we continuously work towards Outstanding.
Outside of work Leanne enjoys spending time in the New Forest walking her dogs, or at the beach. Leanne joined HASCS in November 2020 and loves the team’s ethics and values.
-
Chantelle Treacy
Business Development Manager
Chantelle has been with HASCS since November 2019. From identifying and researching new communities for the company to work in and nourishing existing relationships, her role is integral to the development and growth of the business.
-
Ellis Kerr
Marketing Manager
Ellis has been with HASCS since October 2023. She has worked in healthcare marketing since 2017, and studied with the Chartered Institute of Marketing.
Ellis is a creative thinker with a keen eye for detail. Her passion for telling peoples stories and skill in communicating with a variety of audiences, made working with HASCS a no-brainer! Her role includes developing marketing strategies, creating content, keeping on top of trends and collaborating across the business to make sure all the incredible work that is done daily, is shared far and wide.
-
Venj Ang
Senior Clinical Educator
Venj has been with HASCS since May 2022. He is a registered Nurse back in the Philippines with a background in Clinical Education in Nursing, Clinical Nursing particularly in Critical Care, Neurology, Surgery and Tropical Infectious Diseases.
Venj arrived in the UK in the same year he started at HASCS. His first role at HASCS was Healthcare Assistant in West Sussex, he was then promoted to Team Leader in the region. He then joined the head office team as a clinical educator in February 2023. Venj now makes up part of the management team as the Senior Clinical Educator in the Education and Clinical Excellence Department.
-
Kathleen Tongson
Service Delivery Lead
Kathleen has been with HASCS since June 2020. As Service Delivery Lead, Kathleen is line manager of the payroll team, she oversees the administration of payroll and invoicing and prepares reports to support the operation of the business.
-
Hayley Charlton
Payroll Administrator
Hayley has been with HASCS since June 2021. She is a valued member of our Payroll team and supports weekly payroll and invoicing.
-
Nicole Villareal
Payroll Administrator
Nicole has been with HASCS since May 2022. She is a valued member of our Payroll team and helps to facilitate weekly payroll, monthly payroll and invoicing.
-
Sunita Chavda
Payroll Administrator
Sunita has been with HASCS since January 2024. She is a valued member of our Payroll team and helps to facilitate weekly payroll and invoicing.
-
Danelie Heffer
Accounts Assistant
Danelie has worked for HASCS since December 2021. Her role is managing the debts of creditors and clients, ensuring timely payments are made, processing incoming funds, reconciling invoices, and managing debt recovery.
-
John Dumo
Head of IT and Facilities
John has been with HASCS since October 2023. His role has evolved from being the Facilities Coordinator to Head of IT and Facilities.
John has previously been in the IT industry since 2016. He supports the office staff with their IT queries, as well as the overall needs and functionality of the head office in Whiteley, our Dorset office, as well as HASCS financial hub in St Neots. John has implemented an asset management system for IT equipment and Personal Protective Equipment (PPE) to ensure smooth distribution across all our packages of care. Alongside this role John manages the procurement and maintenance of the company vehicles and ensures they are in full working order.
-
Emma Cadbury
Head of Coordination
Emma has been with HASCS since August 2018. She leads our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
Emma has worked across the company in clinical roles and is now using her vast knowledge of HASCS to support the operational side of things.
-
Drusilla Myle
Senior Care Coordinator
Drusilla has been with HASCS since January 2022. She is a senior member of our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
-
Bradley Cabias
Senior Care Coordinator
Bradley has been with HASCS since July 2021. He is a senior member of our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
-
Neringa Pirugyte
Care Coordinator
Neringa has been with HASCS since December 2018. She is part of our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
-
Jeanette Fabian
Care Coordinator
Jeanette has been with HASCS since September 2023. She is part of our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
-
Chelsey Macdonald
Care Coordinator
Chelsey has been with HASCS since November 2023. She is part of our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
-
Onyeka Risbrooke-De Gale
Care Coordinator
Onyeka has been with HASCS since May 2022. She is part of our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
-
Shakella Quashie
Care Coordinator
Shakella has been with HASCS since January 2022. She is part of our team of coordinators, who are responsible for the day-to-day service provision to our clients by producing detailed work rotas for the field staff and acting as their point of contact.
-
Mia Dosabas
Complex Care Administrator
Mia has been with HASCS since June 2022. As part of her role as Complex Care Administrator she is responsible for ensuring our files are compliant, notifying our field staff of outstanding training and much more!
Our vision & values
Our Core Values support our vision and shape our company culture. They give us something to work towards collectively and set us apart in the industry. Every member of our team, from senior leadership to entry-level roles, become accountable for their own decisions by asking a simple question: does this decision reflect our values? Our values provide purpose, meaning, and direction to the way in which we deliver care.
We are courageous. We challenge conventional practices to ensure the highest quality of care. This value embodies our unwavering commitment to push beyond boundaries, innovate fearlessly, and advocate tirelessly for those entrusted to our care. With courage as our guiding force, we stand ready to transform the future landscape of care, one fearless step at a time.
We are collaborative. At HASCS, it isn’t a word we throw around lightly, we believe in the power of teamwork and partnership to achieve exceptional outcomes for those under our care. We understand that by joining forces with service users, families, internal and external healthcare professionals, we can create an environment where everyone’s expertise and perspectives are listened to and respected.
We are honest. Honesty is more than just being truthful; it’s creating an environment of transparency and authenticity. We provide clear and accurate information, ensuring that our service users and their families have the knowledge and confidence they need to make informed decisions about their care. From the moment job candidates engage with us, we are committed to providing accurate information about our organisation, culture, and expectations. We believe in presenting a realistic picture of what it’s like to work with us, including both the opportunities and challenges that come with working in complex care.
We are responsive. We react quickly and positively. Responsiveness builds trust, increases productivity, and most importantly garners respect from both peers and service users. We don’t overpromise, we will be honest in what we can and cannot deliver. From the initial assessment, always carried out by an experienced registered nurse, we will start to design your complex care package with you. Considering your likes, dislikes, wishes and aspirations.
We are caring. We believe in fostering meaningful connections, taking the time to listen, understand, and address needs and concerns with sensitivity and kindness. In every aspect of our work, we strive to create a nurturing and supportive environment where our service users feel safe, valued, and empowered to live their best possible lives. Whether it’s assisting with daily activities, providing medical care, or simply offering a listening ear, we approach every task with the same level of care and dedication.
We are responsible. We understand the importance of upholding the trust placed in us by our service users and their loved ones. Providing complex care within the home is not only a responsibility, but a privilege too. It means consistently demonstrating integrity through actions, not just words. Taking ownership of commitments, delivering high-quality work, and standing accountable when things don’t go as planned.
Testimonials
What people have to say
Your feedback fuels our passion and keeps us striving to do better every day. Thank you for being a part of our amazing complex care community.
“I am writing to express my appreciation for the level of care and instantaneous action you have taken. Your responsiveness made a significant difference and the quality of service and genuine concern you and your team demonstrated truly represents the highest standards of care. Your collective efforts have been greatly appreciated. Thank you once again for going above and beyond.”
NHS Dorset | Dorset, UK
“I would like to extend my gratitude to the company for the kindness and support that they have given us during our start here in the UK. We also want to thank the welfare and recruitment team and the HR team, as well as the accounts and payroll team for the prompt responses and actions regarding our queries and requests. It’s highly appreciated. Cheers!”
Carer | Falmouth, UK
“It is really refreshing to have such a professional treatment from HASCS and that there is a service out there that really cares and can truly manage complex care. We would just like to say thank you for your incredible service!”
Family of Service User | Cornwall, UK