Complex care
We take a holistic approach to complex care, we understand people have unique requirements. We take the time to get to know our service users and their families, to ensure we fully understand not only their clinical requirements, but equally their individual interests, hobbies, likes and dislikes.
Changing lives, one at a time
Our highly experienced care teams are equipped to support a wide range of complex care needs – from spinal injury to brain injury, degenerative and congenital conditions. Through our nurse-led, tailored approach to care, we make sure our service users can remain living in the comfort of their own home.
Our focus always remains solely on providing a responsive, specialist care service that not only meets, but consistently exceeds, expectations. We can provide complex care for all ages to support them with a variety of tasks.
Our services
The care we provide for you
At the heart of our care provision is our team of highly skilled and compassionate nurses and healthcare assistants, dedicated to providing clinical excellence to anyone who seeks our services.
Motor Neurone Disease
Drawing from our wealth of experience and knowledge of MND we make it our priority to understand your unique care needs.
Ventilation & Respiratory
Home ventilation and respiratory support is considered one of the most complicated types of treatment provided outside of the hospital setting.
Cerebral Palsy
We understand that cerebral palsy can make aspects of life challenging, we’re here to help and take away some of those challenges.
Multiple Sclerosis
We are committed to making sure people living with MS live fulfilling lives wherever possible.
Spinal Cord Injury
A SCI is a life-changing injury, we can support at all stages of your recovery, rehabilitation and adjusting to life living with an SCI.
Brain Injury
Every brain injury is different and the care we provide is truly individual and tailored to your specific needs.
Epilepsy
Affecting people in different ways, we offer specialist Epilepsy care and seizure management, for individual experiences.
Multi-Sensory Impairment
We help individuals with multi-sensory impairments develop confidence and experience of the world around them.
Rare Genetic Disorders
8 out of 10 rare diseases have a genetic cause and 99% of genetic conditions are classed as rare.
Learning Disabilities
We provide learning, social, and health support to children and people across the full range of learning disability levels.
Resources & Advice
Have you got unanswered questions about your care needs? Visit our blog for helpful articles or contact our team of professionals.
Our services
Our complex care packages
Our care packages are built by you and are designed to meet your needs. The care delivered can be at home, at work, on holiday, at university or wherever you need it to be. We can be engaged at any stage of your journey, from the first point of discharge to home and onwards.
1:1 or 2:1 24-hour complex care or nurse led support
We provide visits which range from seven hours through to live-in care and twenty four hour nursing care, as well as offering care to young people, encouraging their independence.
Specialist bespoke complex care packages
Our aim is to give clients and their loved one’s both choice and independence. We want to ensure that the care HASCS provide is of the highest quality by investing in our care team’s professional development and training. We want to ensure that every package of care we provide is safe and contributes to overall personal and healthcare needs and preferences. Finally, we want our service users to feel confident in the care we provide.
Waking night or sleeping support
Simply put, the difference between sleeping night care and waking night care is that whilst both are there to help you overnight, a sleeping night carer will sleep during the quieter moments.
University, work or educational support
With our support, you can maintain, or enhance your daily routines. As well as providing care within your home, we will also attend education alongside you or support your rehabilitation back to education.
Referrals
Speak to our care professionals for comprehensive care solutions tailored to your needs
We welcome referrals from case management teams, local authorities, NHS Trusts and integrated care boards, charities as well as directly from the home and family. Upon referral, our team will contact you, where they can talk you through the entire process and guide you through each stage, as well as answering any questions you may have.
Complex Care FAQs
What is complex care and how can HASCS help?
If your loved one is dealing with serious or long-term health challenges and needs regular medical support, hands-on help with daily life, or specialist rehabilitation, complex care might be precisely what’s needed.
It’s tailored to people whose needs go beyond what standard home care or assisted living usually covers. With complex care, a multidisciplinary team work together to build a care plan that fits the individual, not just the condition.
At HASCS, we take a holistic approach to complex care. We understand people have unique requirements, so we take the time to get to know our service users and their families, to ensure we fully understand not only their clinical requirements, but equally their individual interests, hobbies, likes and dislikes.
Our focus always remains solely on providing a responsive, specialist care service that not only meets, but consistently exceeds, expectations. We can provide complex care for all ages to support them with a variety of tasks.
Can I still go on holiday if I receive complex care?
Yes, you can continue enjoying holidays, safe in the knowledge that you will have the right support. At HASCS, we enable individuals to lead fulfilling lives while ensuring their safety and well-being.
As a team, our vision is to be solution focused and have a ‘can do’ attitude. In practice, this means that if there is a holiday you wish to go on, we will do our best to make this happen. We pride ourselves on being honest in what we can and cannot deliver.
We can provide carer or nurse support for holidays to meet your unique needs, whether you require medical assistance, personal care, or companionship. Our highly trained and specialist team can accompany you on trips, from local day outings and staycations through to international travel, ensuring accessibility and comfort throughout.
Can complex care support me to stay active in my community and social life?
Yes, you can continue socialising and doing the things you love with the right support in place.
As well as holidays, we can support day-to-day social engagement and activities. We facilitate and encourage social interaction through trips to museums, theatres, or community events. Support for hobbies such as sports, arts, or dining out, as well as access to specialist clubs or day centres, can all be facilitated.
We will always empower you to:
- Retain essential daily routines
- Make choices about destinations, activities, and care preferences
- Stay connected with family and friends through supported visits
Complex care should never limit life’s joys. By blending clinical expertise with compassionate support, we help you embrace the experiences that matter most.
How will HASCS fit into my daily routine?
At HASCS, we take pride in seamlessly becoming part of your daily routine. Effortlessly blending in, as if we’ve always been there. We know that when you have complex care needs it can feel like you have lost control of your own life; with our complex care services, we give that control back.
Complex care is completely tailored to your evolving needs through regular assessments and adjustments to your care plan when needed. This ensures that your daily routine aligns with your preferences and health requirements. The goal is to empower you to live life on your terms, while reducing stress for you and your loved ones.
Is complex care a long term solution?
Proactive management of chronic conditions reduces complications and hospital admissions minimising hospital stays while maintaining high-quality care. Whilst quick and efficient are a priority, we will never compromise safety or clinical standards.
Our commitment extends beyond physical health; we also focus on emotional well-being, offering compassionate support and understanding throughout the journey. Whether it’s through regular check-ins, adapting care plans as needs evolve, or providing resources for mental health, we are here to help you navigate the complexities of home care with confidence.
Together, we aim to build a nurturing environment that encourages recovery, independence, and a higher quality of life. At HASCS, your health and happiness are our top priorities, and we are dedicated to being a reliable partner in your care journey.
How will my needs be assessed and who will care for me?
At HASCS, we’re committed to providing specialist, bespoke care that feels genuinely personal. To do this well, we start every new relationship with a structured, clinically led meet‑and‑greet, designed to help us truly understand you and build a foundation of trust from day one.
The meet‑and‑greet is your first formal point of contact with us. It gives our clinical team the chance to get to know you, learn about your needs, and explain how our care model works. It’s also a great opportunity for you to ask questions and for us to set clear, shared expectations. We believe that high‑quality, sustainable care begins with open, honest conversations.
Each session is led by one of our senior clinical colleagues. During the visit, we’ll explore the things that matter most to you, your routines, communication preferences, any specific clinical considerations, how you’d like your care team to work with you, and anything else that could help shape your personalised care plan.
Throughout this process, we stay in close contact with families, Integrated Care Board (ICB) representatives, and any other key stakeholders. Clear and consistent communication helps make the journey from assessment to mobilisation as smooth as possible, ensuring you can move into care with confidence and clarity.
By keeping clinical leadership, transparency, and person‑centred values at the heart of every step, we ensure that every individual entering our services receives safe, consistent and exceptional care.
How do I arrange complex care for myself or a loved one?
Many clients are referred to us from their Continuing Healthcare team or another department while in the hospital. Our dedicated team works closely with healthcare professionals to mobilise care plans allowing for a safe and supported return home.
However, if you have an existing Personal Health Budget (PHB) in place or you have not yet been referred and you or a loved one requires complex care services, then you can reach out directly to our team to discuss what services you may require.
We welcome any complex care enquiries and will be honest in what we can and cannot deliver. From the initial assessment, carried out by an experienced registered nurse, we will start to design your complex care package with you, always considering your likes, dislikes, wishes and aspiration.