Our handy guide to Complex Care Referrals

If you or a loved one requires complex care, we invite you to explore how HASCS can help. We welcome referrals from case management teams, local authorities, NHS Trusts and integrated care boards (ICB’s). Upon receiving your complex care referral, our team will contact you, where they can talk you through the entire process and guide you through each stage, as well as answering any questions you may have.

Many clients are referred to us from their Continuing Healthcare team or another team within the NHS while in the hospital; our dedicated team works closely with healthcare professionals to mobilise care plans allowing for a safe and supported return home. 

However, if you have an existing Personal Health Budget (PHB) in place or you have not yet been referred and you or a loved one requires complex care services, then you can reach out directly to our team to discuss what services you may require.

We welcome any complex care enquiries and will be honest in what we can and cannot deliver. From the initial assessment, carried out by an experienced registered nurse, we will start to design your complex care package with you, always considering your likes, dislikes, wishes and aspirations.

We can provide:
  • 1:1 or 2:1 24-hour complex care or nurse led support- we provide visits which range from seven hours through to live-in care and twenty four hour nursing care, as well as offering care to young people, encouraging their independence.
  • Specialist bespoke complex care packages- our aim is to give clients and their loved one’s both choice and independence. We want to ensure that the care HASCS provide is of the highest quality by investing in our care team’s professional development and training. We want to ensure that every package of care we provide is safe and contributes to overall personal and healthcare needs and preferences. Finally, we want our service users to feel confident in the care we provide.
  • Waking night or sleeping support- Simply put, the difference between sleeping night care and waking night care is that whilst both are there to help you overnight, a sleeping night carer will sleep during the quieter moments.
  • University, work, or educational support- With our support, you can maintain, or enhance your daily routines. As well as providing care within your home, we will also attend education alongside you or support your rehabilitation back to education.

We’ll create a care package that’s as unique as you are, supporting individuals in living life to the fullest despite complex health challenges. Our team is ready to guide you through the entire process and answer any questions you may have.If you would like to find out more about the complex care services we provide, please contact our friendly team using the details provided in this post. 

Speak to our care professionals for comprehensive care solutions tailored to your needs today.