If your loved one is dealing with serious or long-term health challenges and needs regular medical support, hands-on help with daily life, or specialist rehabilitation, complex care might be precisely what’s needed.

It’s tailored to people whose needs go beyond what standard home care or assisted living usually covers. With complex care, a multidisciplinary team work together to build a care plan that fits the individual, not just the condition.

At HASCS, we take a holistic approach to complex care. We understand people have unique requirements, so we take the time to get to know our service users and their families, to ensure we fully understand not only their clinical requirements, but equally their individual interests, hobbies, likes and dislikes.

Our focus always remains solely on providing a responsive, specialist care service that not only meets, but consistently exceeds, expectations. We can provide complex care for all ages to support them with a variety of tasks.

Yes, you can continue enjoying holidays, safe in the knowledge that you will have the right support. At HASCS, we enable individuals to lead fulfilling lives while ensuring their safety and well-being.

As a team, our vision is to be solution focused and have a ‘can do’ attitude. In practice, this means that if there is a holiday you wish to go on, we will do our best to make this happen. We pride ourselves on being honest in what we can and cannot deliver.

We can provide carer or nurse support for holidays to meet your unique needs, whether you require medical assistance, personal care, or companionship. Our highly trained and specialist team can accompany you on trips, from local day outings and staycations through to international travel, ensuring accessibility and comfort throughout.

Yes, you can continue socialising and doing the things you love with the right support in place.

As well as holidays, we can support day-to-day social engagement and activities. We facilitate and encourage social interaction through trips to museums, theatres, or community events. Support for hobbies such as sports, arts, or dining out, as well as access to specialist clubs or day centres, can all be facilitated.

We will always empower you to:

• Retain essential daily routines
• Make choices about destinations, activities, and care preferences
• Stay connected with family and friends through supported visits

Complex care should never limit life’s joys. By blending clinical expertise with compassionate support, we help you embrace the experiences that matter most.

At HASCS, we take pride in seamlessly becoming part of your daily routine. Effortlessly blending in, as if we’ve always been there. We know that when you have complex care needs it can feel like you have lost control of your own life; with our complex care services, we give that control back.

Complex care is completely tailored to your evolving needs through regular assessments and adjustments to your care plan when needed. This ensures that your daily routine aligns with your preferences and health requirements. The goal is to empower you to live life on your terms, while reducing stress for you and your loved ones.

At HASCS, we’re committed to providing specialist, bespoke care that feels genuinely personal. To do this well, we start every new relationship with a structured, clinically led meet‑and‑greet, designed to help us truly understand you and build a foundation of trust from day one.

The meet‑and‑greet is your first formal point of contact with us. It gives our clinical team the chance to get to know you, learn about your needs, and explain how our care model works. It’s also a great opportunity for you to ask questions and for us to set clear, shared expectations. We believe that high‑quality, sustainable care begins with open, honest conversations.

Each session is led by one of our senior clinical colleagues. During the visit, we’ll explore the things that matter most to you, your routines, communication preferences, any specific clinical considerations, how you’d like your care team to work with you, and anything else that could help shape your personalised care plan.

Throughout this process, we stay in close contact with families, Integrated Care Board (ICB) representatives, and any other key stakeholders. Clear and consistent communication helps make the journey from assessment to mobilisation as smooth as possible, ensuring you can move into care with confidence and clarity.

By keeping clinical leadership, transparency, and person‑centred values at the heart of every step, we ensure that every individual entering our services receives safe, consistent and exceptional care.