A Comprehensive Complex Care Guide for Beginners

If you’re reading this, you or a loved one might be exploring complex care options for the first time. Navigating the world of healthcare can be overwhelming, especially when dealing with complex medical conditions that require specialist care. This guide aims to demystify complex care, explaining what it is, who might need it, and what to expect from your complex care provider.

What is Complex Care?

Complex care, also known as long-term care or continuing care, is a service designed for individuals with chronic, complex health conditions that require continuous and comprehensive care. These conditions often involve multiple aspects of care, including the clinical, mental health and social needs of a person. Complex care is tailored to meet the unique needs of each individual, ensuring they receive the highest quality of life possible.

Our highly experienced care teams are equipped to support a wide range of complex care needs – from spinal injury to brain injury, degenerative and congenital conditions. Visit our services page to find out more about some of the conditions we care for.

Choosing a complex care provider is a significant decision. Carry on reading our complex care guide for some things you should look for, and expect, from a quality complex care provider:

  • CQC Rating

CQC is the independent regulator of health and adult social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care. You can search for providers and their ratings via their website.

  • Comprehensive services

Arrange for an initial consultation to discuss your needs and evaluate the provider’s approach. There are many care providers out there all offering different types of home care. Some things you may want to ask will include: do you offer respite care? (Can a care worker temporarily relieve a family member or unpaid carer?) Have you previously cared for someone with similar needs? Does your service enable me to socialise and get out of the house?

  • The value of recommendations

Look for providers with a strong reputation and positive reviews from other families. Current users of a provider will be the best advocate, or their biggest critic. To find reviews of care providers you can visit online directory’s such as homecare.co.uk.

Don’t be afraid to ask questions. Enquire about the provider’s experience, the qualifications of their staff, and their philosophy.

How can HASCS help?

We will support you in coming to terms with your injury or diagnosis as much as we possibly can, this support can be in terms of physical, psychological, or social support. We welcome any complex care enquiries and will be honest in what we can and cannot deliver. From the initial assessment, carried out by an experienced registered nurse, we will start to design your complex care package with you, always considering your likes, dislikes, wishes and aspirations.

We can provide:

  • 1:1 or 2:1 24-hour complex care or nurse led support.
  • Specialist bespoke complex care packages.
  • Waking night or sleeping support.
  • University, work, or educational support

Building YOUR complex care package:

Throughout the entire setup of your complex care package and the recruitment of your team, we will keep you as informed as you would like to be. We know that open and honest communication being key to a successful relationship. Once the team is in place, fully checked in line with CQC requirements and our professional duty of care, we will then provide any training required and ongoing support for the team and, if required, your family members. Training will be classroom and home based to ensure it is fully personalised to your needs. We will continue to monitor the care delivery throughout and ensure we are on hand to help when needed.

Navigating complex care for the first time can be daunting, but understanding what it entails and what to look for in a provider can help make the process smoother. At HASCS we provide compassionate, comprehensive care tailored to meet the unique needs of each individual. If you have any questions or would like to learn more about our services, please don’t hesitate to contact us. We are here to support you every step of the way. We hope this complex care guide has been helpful. For more information, contact our care professionals for a no obligation chat. Your journey in complex care begins here.

A man, woman, boy and girl are in the kitchen. The girl is in a wheelchair, the woman and boy chat to her as the man washes up at the kitchen sink.